Renault Aftersales CX
Project aims to modernize spare parts order management for R1 users, European Distribution Centers (EDCs), Brokers, importers and OEM partners.
Propose en centralized experience that fits R1 Specificities.
Overview
Goals : The tool they never dreamed of
Deliver a high-impact solution that unlocks untapped value for users. Offer an experience that exceeds expectation.
User Need
I’d like to reduce the number of tools used to realize one task, Personalized experience of Rpartstore.
Complex ecosystem - lack of knowledge of the network and business processes - Lack of cohesion between teams #Collaboration.
Project Limitations
A tool that reflects the field
Designed with and for real R1 workflows
Bench
Provide a short description of the gallery, highlighting key things.
