Professional buyers previously pivoted across six standalone tools to quote a single repair while customers waited at the desk.
Fragmented Hop-by-Hop Sourcing
Single Continuous Session
1. VIN decoder 2. Catalog check (no fitment guarantee) 3. Labor operation lookup (frequently skipped) 4. Equivalent part cross-reference 5. Standalone estimate builder 6. Email delivery Result: Repeated VIN re-typing, zero fitment guarantees, and unbilled labor operations.
Vehicle context stays pinned throughout the conversation. Conversational query yields verified fitments, attached labor codes, and a client-ready estimate in one fluid timeline.
Designed for Live Garage Contexts
Alex: Counter Buyer
Sami: Floor Mechanic
Needs a reliable 2-minute estimate while a vehicle owner stands across the desk. Prioritizes quick part availability, guaranteed fitment, and accurate labor pricing.
Orders directly from a mobile phone beside an elevated vehicle. Demands instant VIN scanning, clear country-of-provenance identification, and fast mobile dispatch.
End-to-End Conversational Journey
01
Identify
02
Ask AI
03
Cart
Scan plate or VIN. System decodes WMI country of provenance and pins vehicle context to the top bar.
Query in natural language. Assistant returns guaranteed fitment options and equivalent cross-references.
In-thread part cards feature welded labor operation strips and proactive repair bundle suggestions.
04
Order
05
Estimate
Validate stock across Motrio distribution hubs, review delivery ETA, and confirm supplier dispatch instantly.
Auto-generate branded devis document with combined parts and labor, downloadable as PDF or sendable via WhatsApp/SMS.
D1. Conversational Thread UI
D2. Provenance Card Decoding
Rather than jumping between tabbed views, rich part cards render directly inside the chat thread with context preserved.
Flags regional manufacturing variances through WMI VIN parsing, preventing subtle cross-market fitment errors.
D3. Inline Labor Operations
D4. One-Motion Estimate Build
Welds standard labor time blocks directly to part selection cards, eliminating forgotten labor charges on client quotes.
Converts cart contents and linked labor codes into a customer-facing branded devis in a single action.
Reaf Design System 5.24
< 120s
Target Quote Time (Desk)
0%
Target Omitted Labor Codes
Built on Ant Design 6 foundations customized for Motrio branding. Typography pairs DM Sans for UI text with JetBrains Mono for exact VIN and part reference legibility.
Process & Open Questions
Executed under a Think-Make-Check cadence with 11 mobile screens (375x812) and desktop HTML prototypes. The following questions remain open prior to live validation:
1. Voice vs Text in Noisy Bays
2. Override Trust Limits
3. Direct WhatsApp Conversion
Will floor mechanics adopt speech-to-text queries in high-decibel shop environments, or default to manual VIN scans?
How frequently will senior counter staff override AI fitment confidence scoring when handling non-standard aftermarket parts?
Does messaging a PDF devis via WhatsApp decrease quote approval times compared to traditional email estimates?